Sri Murugan Travels AgencySri Murugan Travels Agency

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Refund Policy

(i) Refunds if any, for variation/modification/amendments/alteration and/or cancellations etc. of any tour will be paid directly to the guest by ‘A/C payee’ cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.

(ii) No refund will be payable –
a) For any missed / unused services of the tour including the meals due to whatsoever reason.

b) Where full deposit is required to be paid in advance to the concerned authorities to enable Company to confirm the reservation

c) If services of the tour are modified, varied, amended, cancelled or not utilized.

d) If any Guest decides and/or is required to cancel the tour due to any changes made in the rules by the concerned Government.

e) Where airfares are contracted in bulk for Airport to Airport departures

f) If the tour is indefinitely postponed due to natural calamity, riots, political calamities or any other unforeseen calamities.

g) Refund is not applicable for sectors on Indian/World tours wherein air tickets are non refundable and date change is not allowed.

h)For all Card Payments:Payment received by card and if there is any refund,such refund will be done through the respective card Financial Institution and credited to the same card.The charges for transaction to be borne by guest.

Rights of the Company

The Company reserves the right to:
Take bookings for group tour and individual tour

Cancel bookings even after the acceptance of the payment without assigning any reason. In such case company shall refund the money to the Guest.

Dismiss any Guest from the tour for misbehavior especially if it affects the group and Physical or verbal assault to the Tour Manager.

Withdraw discounts at any point of time

Change the routing of air travel

Change hotel and/or tour programme due to unavoidable circumstances

HEALTH

Please note that your health is entirely your risk and responsibility. Our tours are suitable for persons of reasonable fitness. They may not suit persons who are medically infirm or who have special needs or requirements whether due to age, medical conditions or otherwise.

It shall be your duty to inform us in writing in case you have any medical condition that may affect your ability to fully enjoy our tour arrangements or where the interests of other tour participants may be adversely affected by such condition. Under such conditions we may decline to accept you or continue you on that tour.

We reserve the right (without obligation) to ask you to undergo medical tests and to provide written certification of your medical fitness before departure or at any time during the tour and if you fail to undergo such tests or fail to provide such certificates, we may decline to accept you or to continue you on the tour. Our actions in this regard may be guided not only by concerns for your health but also the convenience and health of the other tour participants.

However, it is not our obligation to check your medical condition and if you suffer any injury or aggravation on the tour or if you are unable to enjoy / complete the whole or any part of the tour due to your medical conditions, we shall not be liable / responsible to compensate you nor to refund any amount to you nor to pay your medical expenses.

In this regard, please note that service providers such as Airlines may decline to accept you on medical grounds. Please carefully read and understand the rules and regulations of the service providers, because we shall not be liable / responsible for the consequences that you may suffer. To some extent, your losses on account of cancellation or curtailment attributable to hospitalization as also your expenses of hospitalization may be covered by insurance. Please see Insurance section below.

Liabilities and Responsibilities of the Company

(1) The liability of the Company is restricted only to make reservations in accordance with the Guests’ requirements and no further. The Company is not liable for any loss of person or property caused or damaged or suffered by the tourist on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the Company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The Company shall in no circumstances whatsoever be liable to the tourist or any other person for any loss or expenses because:
(a) Taking care of the valuables is the sole responsibility of the Guest

(b) Train/flight delays, on account of any reason due to rescheduling/cancellation of train / flights / inter-connection, meals not being served etc is not in control of the Company

(c) Any change due to force majeure including weather condition/strike/war/VIP movement and security, heavy rush at sightseeing places, road traffic congestion etc., are not in the control of the Company

(d) Allocation of seats, and food service in the aircraft because the airline reserves the right of allocation

(e) Celebrity assigned for the tour as an entertainer not turning up on the tour due to the reasons beyond the control of the company.

(f) Any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused;

(g) any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management / employees / agents of any independent contractor.

(h) any damages, additional expenses or any consequential losses suffered by the Guest due to Cancellation, Amendment and or alteration of any of the services of the tour mentioned in the itinerary / Brochure by the Company after the registration / booking by the tourist. Each of these conditions shall be severable from other if any provision declared invalid, illegal or unenforceable, then remaining provisions nevertheless have full force & effect.

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