Cancellation by Guest –
If the Guest decides to cancel the tour for any reason whatsoever then he/she shall give a written application to the Company within specified time limit along with original receipt issued by the Company. Such cancellation will attract cancellation charges stated hereunder.
Cancellation charges will be calculated on gross tour cost and the cancellation charges shall depend on date of departure and date of cancellation.
Cancellation charges for any type of transport ticket are applicable as per the rules of the concerned authority.
Air tickets issued on special fares are NON REFUNDABLE and Guest shall bear cancellation charges.
Any refund payable to the Guest will be paid after the Company receives refund from the respective authorities. The Company deducts processing charges from the refund to be paid to the Guest.
The Company deducts processing charges from the refund to be paid to the Guest.
|No of days prior to departure||% of cancellation charges per person.|
|More than 60 days||5% or Rs.1000/-whichever is more||Registration amount|
|60 to 46 days||15%||15%|
|45 to 31 days||25%||25%|
|30 to 15 days||50%||50%|
|14 to 4 days||60%||60%|
|3 to 1 day||80%||80%|
|on the day/on tour||100%||100%|
|Note: Charges are levied on the gross tour price and not the discounted price.|
|For Indian tours, cancellation charges do not include air ticket cancellation and they will be levied separately.|
When the Company cancels a tour
In case if a tour is cancelled from the Company’s end,then the full refund of the amount paid by the guest will be made within 7 days of Cancellation of the tours. Alternatively, the guest can take any other tour option suggested by the Travel Advisor or can utilize the tour amount paid in any of the Company’s future tour within one year’s time.
(i) Information of Privacy
Any information furnished by the Guest to the tour manager and/or the Company, is subject to disclosure thereof as required by law or by an order by court or the rules, regulations and enquiry by any government / statutory authority. The Company shall not disclose any data of its own under any circumstances to any Guests including any kind of clarification on itinerary, tour costs, cancellation charges etc.
(ii) Rules laid down by Government for NRI (NON RESIDENT INDIAN) Guest
All Guests staying abroad including NRIs or foreigners should abide by all the laws, rules, regulations of Government of India and/ or the country concerned while undertaking the tour.
(iii) On Tour Shopping
Though shopping is an integral part of all tours, Sri Murugan travels neither recommends nor promotes any specific shops. The Company does not take any responsibility in case of any fault in the shopped items.
(iv) Valuables should be avoided on tour
The Company strongly advises Guests not to carry valuables while travelling on tour. If any such item is carried, it must be with the Guest and not left either at the hotel lobby or in the coach. Also, it is strongly recommended not to keep valuables inside hotel room, instead they can be kept in safe deposit lockers. The Company is not responsible for loss of valuables.
(v)Video Shooting/photographs/Feedback taken on Tour
The Company reserves the right to use Photographs / Video Clips /Feedback given by the Guests and/or taken on tour, for promotion of the Company’s Business without obtaining prior permission of the concerned Guests.
If Guest has any claim, grievance and/or complaint with respect to the services provided by any of the independent contractors, Guest should immediately notify it to the independent contractor in writing, and a copy of the letter should be handed over to the tour manager.
(vii) Paid Toilets
In some places/destinations/countries, there are paid toilet halts, the expenses of which are to be borne by the Guest.
All disputes pertaining to the tour and any claim arising therein shall be subject to the Court of jurisdiction at Madurai only.